We always carefully handle all the processes to deliver our products. But sometimes if you get any wrong products or purchase any wrong products we have a certain time to get it fixed. We will always welcome to return your products or refund your balance by contacting us.

We have a 30-day return policy from the delivery time, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition (New) that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at planetparieur.com@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Support@artetzal.com


RETURN METHOD:
Your option to sent us your return: By Mail
When you submit return request you will be sent a shipping label in your email. Attach it in your package.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is 0.00 and the Re-stocking fee is 0.00

For your responsibility ( Customer Remorse )
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn't need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is 6.99 for France. The Re-stocking fee is 0.00

Exceptions / non-returnable items
Our all items are refundable as long as your claim is valid

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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